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I made a deposit in litecoin equivalent to more than ZAR 260 and only ZAR18 was credited to my casino account

Fiz um depósito em litecoin equivalente a mais de ZAR 260 e só foi creditado ZAR18 em minha conta de cassino

Dear Simone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi.

The value of ZAR18 was credited when it was actually supposed to be ZAR 265.

They are already aware of this, I sent e-mail with proof and also chatted in the casino chat.

I was told that I must wait 12 hours for the problem to be fixed and that they believe it is a technical problem.

I have already sent an email to petronela.k@casino.guru with the emails sent to the casino together with the deposit receipt.

I will wait for that time at the casino, if they have no return, I ask for the intervention to help me.

I thank you in advance for the collaboration of all of you who always attend promptly.

Thank you!

Olá.

Foi creditado o valor de ZAR18 quando na verdade era pra ser ZAR 265.

Eles já estão cientes disso, enviei e mail com comprovante e também conversei no chat do cassino.

Me disseram que devo aguardar 12 horas para que o problema seja corrigido e que acreditam ser um problema técnico.

Já enviei e mail para petronela.k@casino.guru com os e mails enviados ao cassino juntamente com o comprovante do depósito.

Vou aguardar esse tempo do cassino, caso eles não tenham nenhum retorno, peço a intervenção para me ajudar.

Desde já agradeço a colaboração de todos vocês que sempre atendem prontamente.

Muito obrigada!

The casino attendant gave me 12 hours to solve the problem and so far, since the 14th, there has been no return from the casino. Nothing has been resolved.

O atendente do cassino me deu 12 horas para que o problema fosse resolvido e até o momento, desde o dia 14 não houve retorno do cassino. Nada foi resolvido.

Thank you very much, Simone, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your cooperation. I am still waiting for my deposit to enter correctly, which has not yet happened. Every day I enter the chat and they say that it was sent to the financial sector, but I have not received any feedback since the 14th, which was when I deposited.

Obrigada por sua colaboração. Estou aguardando ainda meu depósito entrar corretamente, o que ainda não aconteceu. Todos os dias entro no chat e eles dizem que foi encaminhado ao setor financeiro, mas não recebi retorno desde o dia 14, que foi quando depositei.

Hello simone,

I looked at your complaint and will do my best to help you. I would like to invite Golden Lady Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

We would like to ask the Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.