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I requested this withdrawal several times but they did not accept it saying that I had problems with my preparations and so I lost all the money in anger!

Ho richiesto questo prelievo diverse volte ma non me lo hanno accettato dicendo che avevo problemi con mie preparagate e così dalla rabbia ho perso tutta la somma!

Dear Federico,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.

Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Unfortunately, since you've lost all your balance before we could investigate the issue, we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.