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I have tried several times to have the amount paid out to my account or credit card, but always a rejection comes and the support only responds with a hello!

Ich habe nun schon mehrfach versucht mir den Betrag auf mein Konto oder auf meine Kreditkarte auszahlen zu lassen aber immer kommt eine Ablehnung und der Support reagiert ausschließlich mit einem Hallo!

Dear Angelina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any in which you haven’t been ignored.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

The money was paid out

Das Geld wurde ausgezahlt

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.