Treasure Spins Casino - Pelaajan kotiuttaminen viivästyy.

Hi

This bookie does not pay out my withdrawal of 10000NOK. When I contact chat they say they are reviewing my account. How long do they need for a review?They did the same for my first withdrawal .2 months and nothing happened. I cancelled my withdrawal and made a new one. Then they finally paid out. It is only possibly to withdraw 10000NOk at once with this bookie. Is it nromal to have long reviews for every withdrawal? What er they reviewing? But after my first withdrawal came through I thought everything was ok. But my withdrawal of 10000 NOK from 09.10.23 is still not processed. I have a total of 49924,17 at this bookie. My account is KYC verified. Got a bonus og 1000 Nok with my firstdeposit of 1000. Rolllovered that bonus and after that I have made a deposit of 1000NOK without bonus as well. I have made over 170 bets on this bookie

Dear texasholmen70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you received the first successful withdrawal and how many days it took to be processed? Did you use the same withdrawal method in the past?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear texasholmen70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi

They have paid out now

Dear texasholmen70,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru