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I made a withdrawal attempt on 04/19/2023, and to my surprise my account was blocked and they are not paying me, they simply do not respond anymore. I was the victim of a scam by this company that only serves you well when you are losing, when you win, they don't pay you. But it won't go unpunished, I'm going to spend 10x more than what they stole so that people don't fall for this company's scam.

Fiz uma tentativa de saque no dia 19/04/2023, e para minha surpresa minha conta foi bloqueada e não estão me pagando, simplesmente não respondem mais. Fui vítima de um golpe dessa empresa que somente atende bem quando você está perdendo, quando você ganha, eles não te pagam. Mais não vai ficar impune, vou gastar 10x mais o que roubaram para que as pessoas não caiam no golpe dessa empresa.

Dear leandromartinz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please confirm if you passed the KYC verification?

What kinds of games have you played?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals from the casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

1) yes, I have passed KYC validation;

2) I played several types of games: aviator, fish'em up, etc;

3) the bonus I had, was related to only 20 reais of deposit, I deposited a total of 950 reais, I only had 20 reais of gain with bonus;

4) I made a withdrawal of 200 and received it, on the second withdrawal of 800 they blocked my account.

1) sim, eu passei pela validação de KYC;

2) joguei vários tipos de jogos: aviator, fish'em up, etc;

3) os bonus que tive, foi relativo a apenas 20 reais de deposito, eu depositei no total 950 reais, só tive 20 reais de ganho com bonus;

4) fiz um saque de 200 e recebi, no segundo saque de 800 eles bloquearam a minha conta.

Has the casino informed you in any way why was your account blocked? Please send me any relevant communication between you and the casino to veronika.l@casino.guru. Thank you.

I sent it to your email.

Fiz o envio no seu e-mail.

Thank you very much, leandromartinz, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello leandromartinz,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Suprabets Casino to join the conversation.

Dear Suprabets Casino,

Can you please provide more information on why the player's account has been blocked?

Thank you Michal. They have not responded to any of my contacts. My hope is that through your website, you will at least have the decency to return the amounts subtracted from my person. In Brazil this is called misappropriation, and it is a crime.

Obrigado Michal. Eles não me responderam nenhum dos contatos. Minha esperança é que através de seu site, tenha pelo menos a decencia de devolver os valores subtraidos da minha pessoa. No Brasil isso se chama apropriação indebida, e é crime.

hello,

this is a sportsbook account. no casino wagger was done

please check

thanks

Casino bets were made yes.

Foram feitas apostas de Casino sim.

Dear leandromartinz,

Can you please confirm your casino ID/username and email used for registering?

leandromartinz@gmail.com

dear player,

Surely by mistake, but this was not the case, all the proof was submitted that only sportsbook was played

thanks

best regards

Suprabets, you are scammers, in addition to thieves, you are data manipulators.

Guru Casino looks at the number of people harmed by this company: https://www.reclameaqui.com.br/empresa/suprabets/

they block the account of everyone want to withdraw

But we already know where you are from and your partners, if Guru Casino doesn't solve the problem, justice will come to you.

Suprabets, vocês são golpistas, além da ladrões são manipuladores de dados.

Guru Casino olha a quantidade de gente lesada por essa empresa: https://www.reclameaqui.com.br/empresa/suprabets/

eles bloqueiam a conta de todos querem sacar

Mas já sabemos de onde vocês são e seus sócios, caso o Guru Casino não resolva o problema, a justiça vai chegar em vocês.

Because of the 40 dollars that was the difference between what I deposited and what was on the platform, you get dirty like that. You all have to be arrested.

Por causa de 40 dolares que foi a diferença entre o que eu depositei e tinha na plataforma, vocês se sujarem dessa forma. Vocês tem que ser todos presos.

Thank you for your response and provided evidence, Suprabets Casino.

Dear leandromartinz,

After gathering all the necessary information it came to light that your complaint was sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Michal

Suprabets make good use of the 40 dollars of your scam.

Suprabets aproveitem bem os 40 dolares do seu golpe.