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Casino not very credible when it comes to answering questions, I await a survey, they always give the same answer, but this does not correspond to the truth! They are not true to your word!

Casino pouco credível no que toca a responder a questões, aguardo um levantamento, dão sempre a mesma resposta, mas esta não corresponde à verdade! Não são verdadeiros com a sua palavra!

Dear André,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. 

If you have more information that would help our case, please forward it to me. We will need more details and data, so we could understand the whole issue completely. Could you please elaborate? Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

Dear André,

I understand your frustration, but it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you very much for your understanding.

Dear André,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.