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Was not contacted between January 4 and January 11 that my check withdrawal was denied, I discovered when I looked at the transaction history, So on January 11 I sent in the required documents and had to wait another 12 days for withdrawal approval

Jan. 04, 03:58 am

Check Withdrawal denied

Requested 2022-12-27 04:03 pm

$2115.00

Jan. 11, 07:00 am

Check Withdrawal denied

Requested 2023-01-04 06:26 am

$2115.00

Jan. 23, 04:05 am

Check Withdrawal approved

Requested 2023-01-11 01:03 pm

$-2115.00

My withdrawal approval was approved on January 23 today is February 11, that’s 12 days and counting. I have not received a tracking number or the check.

I ve had numerous chats about when I can expect payment, they can’t tell me when, I am very frustrated at this point and need some help

slots of Vegas I’d is ***

phone is ****

***@****.net

Thank you

Doug ****

Dear Doug33333 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I received my check yesterday on February 8, 2023 , thanks for you efforts

dpug Johnston

Dear Doug33333,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru