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On the date of 25/02/24, I requested a withdrawal of 1140 reais and after a few days, I contacted customer service to find out the reason for the delay. I was asked to wait for 3 business days, which was fine. However, after a week had passed, I contacted support again and the representative asked if I had sent the verification documentation, which the betting house had not requested thus far. So, I sent all the required documents: ID, transactions, and proof of residence. (These documents were accepted as I was monitoring the verification before they BLOCKED my account, now I can't access it at all.) As of today, 26/03, it's been a month since it was requested, documents sent, account blocked, losses incurred, and NO EXPLANATION given whatsoever.

Na data de 25/02/24 solicitei um saque no valor de 1140 reais e após alguns dias entrei em contato com o atendimento para saber o motivo da demora e me pediram para esperar 3 dias úteis, ok. Após uma semana se passar entrei em contato novamente com o suporte e o atendente perguntou se eu tinha enviado a documentação de verificação que até então não tinha sido solicitada pela casa de aposta. Pois bem, todos os documento enviados: ID, transações e comprovante de residência. (Documentos estes que foram aceitos pois eu estava acompanhando a verificação antes de BLOQUEAREM minha conta, agora não consigo mais acessar de forma alguma.) Pois hoje dia 26/03 faz 1 mês que foi solicitado, documentação enviada, conta bloqueada, prejuízo e NENHUMA SATISFAÇÃO.

Dear mfp23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been using the Rabona bookmaker for approximately 2 months, these were the first deposits made.

I knew that my account was blocked because I was following the verification process, which was only requested 1 month after my withdrawal request, until then it stated that nothing needed to be done.

The money that is trapped was won from sports betting, I never used deposit bonuses, I was not involved in rollover. It was blocked without any satisfaction from the company or prior reason.

Uso a casa de apostas Rabona aproximadamente 2 mêses, esses foram os primeiros depósitos feitos.

Eu soube que minha conta estava bloqueada porque estava acompanhando o processo de verificação da mesma, que só foi solicitada 1 mês após meu pedido de saque, até então lá constava que nada precisava ser feito.

O dinheiro que está preso foi ganho a partir de apostas esportivas, jamais utilizei bônus de depósito, eu não estava envolvido em rollover. Foi bloqueada sem qualquer satisfação da empresa ou motivo prévio.

Thank you for your reply, mfp23. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Are you sure you can't do anything? Here the house has a very high recommendation rating.. Tell me a forum where I can report Rabona so that fewer people fall for this SCAM.

Sério que vocês não podem fazer nada? Aqui a casa tem uma nota de recomendação altíssima.. Me indiquem um fórum onde possa denunciar Rabona para que menos pessoas caiam neste GOLPE.

Rabona continues to not respond to my emails sent to support, which have been unanswered for more than 15 days. I cannot believe that this Casino is trustworthy, the number of people who have had their account blocked and lost access to funds and deposits are countless. You need to remove her from your website, there is no way she is recommended here and she continues to scam other users. I have all the receipts and they closed the account without giving me any satisfaction, they literally robbed me.

A Rabona continua sem responder meus e-mails enviados ao suporte, e-mails estes que já passam de 15 dias que não foram respondidos. Não posso acreditar que este Cassino seja confiável, o número de pessoas que tiveram a conta bloqueada e perderam acesso aos fundos e depósitos são inúmeros. Vocês precisam removê-la do site de vocês, não tem como ela ser recomendada aqui e ela continuar aplicando golpe em outros usuários. Tenho todos os comprovantes e eles fecharam a conta sem dar satisfação, literalmente me roubaram.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

What data do you need for me to prove that Rabona blocked me just because I had above average earnings? I have bank receipts, images with my withdrawals being canceled automatically via email. The email support is a scam, I have been trying to get in touch since the day I requested the withdrawal (2/25/24) but it is non-existent. What data do you want so that we can move forward and prevent future users from being harmed like me? Tell me what we need to move forward with this, I have all the proof on hand.

Quais dados vocês precisam para que eu comprove que Rabona me bloqueou apenas por eu ter ganhos acima da média? Tenho comprovantes bancários, imagens com meus saques sendo cancelados automaticamente via e-mail. O suporte do e-mail é uma farsa, estou desde o dia que solicitei o saque (25/2/24) tentando entrar em contato mas ele é inexistente. Quais dados vocês querem para que possamos seguir adiante e evitar que futuros usuário não sejam prejudicados assim como eu? Me falem o que é preciso para seguirmos adiante com isso, tenho todos os comprovantes em mão.