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Dear Jewlz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you have redeemed any free promotional offers from this casino previously? Ideally, forward a screenshot of your cashier and bonus histories to petronela.k@casino.guru.

What the disputed amount of 600 Lek represents, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jewlz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.