Playamo Casino - Pelaajalla on vaikeuksia KYC-vahvistuksen suorittamisessa.

They keep discarding my info and my withdrawal request I have uploaded multiple ids and bills and emails and other things I feel like they don't want to pay out a measly 550

Dear Nick,

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.

Please, could you advise if there is any list of documents that have been requested by the casino to complete verification? Please forward any relevant communication to my email address: kristina.s@casino.guru. Looking forward to hearing from you.

Best regards,

Kristina

Dear Nick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.