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This casino claims to have deposited a WITHDRAWL for 8 months now and it’s still in pending state on website and now they won’t approve of a 800$ WITHDRAWL I am hurt

Hello shopjustbeingme,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Payday Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have been verified for a year now and this was all real money and I speak with a chat bot almost every night so the most recent would be march 31st and I am asked to verify my account with bday phone number email then put me in a queue to talk to another chat bot I’m assuming then they say they are reviewing my account but they just wait too long and the chat starts over again and that has gone on for a long time

Hello shopjustbeingme,

Did you forward all the requested documents required for the verification to the casino (preferably by e-mail)? If yes, what was their respond?

They have paid me . Update! It was a long process but they paid

Dear shopjustbeingme,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru