Locowin Casino - Pelaajan voitot mitätöitiin.

Ladies and gentlemen,

I got a bonus at Locowin, I guess it was 30 euros on my 30 euro deposit. I wanted to be paid out 500 euros, but I was told that I had played a game with a stake of more than 4 euros and my payout was therefore denied. In the end there were only 30 euros left in my account. Live support is not responding and I'm getting desperate, several forums have referred you to me and I hope you can help me with this.

Sehr geehrte Damen und Herren,

Ich habe bei Locowin einen Bonus erhalten, ich schätze es waren 30 Euro auf meine 30 Euro Einzahlung. 500 Euro wollte ich ausgezahlt bekommen, doch es hieß ich habe bei einem Spiel mit mehr als 4 Euro Wetteinsatz gespielt und somit wurde mir meine Auszahlung verwehrt. Am Ende waren nur noch 30 Euro auf meinem Account. Der Live Support reagiert nicht und ich bin am verzweifeln, mehrere Foren haben mich auf Sie hingewiesen und ich hoffe Sie können mir hierbei behilflich sein.

Hello Cihan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Can you access your betting history and if yes, could you please forward it to nikolas.b@casino.guru?

We would like to see the casino to prevent players to bet over the maximum allowed amount but unfortunately this is not yet an industry standard. If you really did bet over the allowed amount, we won't be able to do anything with it.

Looking forward to your answer.

Regards,

Nick

Hello Cihan,

This is to inform you that you have broken the bonus terms of maximum bet size. You have already got an email regarding this. We request you to read our bonus terms carefully to avoid the situation like this in the future.

 1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 4 EUR / 4CAD / 4USD / 40NOK per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process.

Please let us know if you need any help.

Best Regards,

Locowin Casino.

Hello Cihan,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.