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i have played the same game at this casino and the same thing happens all the time when i bet big i always lose

Dear Nick,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Additional comments from the player:

"the casino will not re open my account so i can show u the game history

Thank you very much for holding, Nick. We've come to a decision to respect your previous decision to some extent. Your account will remain closed for one month. You're welcome to return after the month has passed to have your account reopened. We like to take our player's closing requests seriously to support them in their decisions.

Your account can be reopened on August 22nd.

Patrick is typing now...

settings"

Thank you very much, Nick, for your reply. Do I understand correctly that you have requested a temporary closure of your casino account? I'm truly sorry but I don't believe that a game history would be sufficient evidence that something unfair is going on.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Additional comments from the player:

"i have close my account alt least 4 times and i thought ever time i reopen it i give the casino another go but like always the same result always happens the only way is to show you is the game history and you can see every time i bet big how i lose but its looks like the casino cheats and the casino wins all the time no matter what i say"

Once again, I'm truly sorry but I don't believe that a game history would be sufficient evidence that the casino is acting unfairly. Please check our article and video about "How Casino Games Work" https://casino.guru/learn-about-games-of-chance-rtp-variance.

Unfortunately, at this time, we are rejecting this complaint due to a lack of evidence. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.