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Even though I'm a verified player and they have requested numerous documents from me to ensure prompt payment as assured, they consistently delay the deposit of the winnings into my account. It's the second or third time the funds have not been credited to my account, and they never respond to when it will be done. They keep stating that the transaction has been approved and it's a matter of the provider. Which provider? Are they joking? They are the ones who transfer the funds to the bank. Why are they asking for verification if they don't pay? Shame on them. Meanwhile, they zero out the balance forcing us to make deposits, and it goes without saying that the money has not been credited to our account, they simply zero out the balance to force us to make deposits. They are such scammers..

Ενώ είμαι verified παίκτρια και μου ζήτησαν ένα σωρό έγγραφα για να πληρώνομαι άμεσα όπως μου είπαν καθυστερούν σχεδόν πάντα να βάλουν τα χρήματα που έχω κερδίσει,είναι η δεύτερη η Τρίτη φορά που δεν έχουν πιστωθεί στον λογαριασμό μου και δεν μου απαντούν ποτέ θα μπουν . Συνεχώς αναφέρουν ότι έχουν εγκρίνει την συναλλαγή κ είναι θέμα παρόχου. Ποίου παρόχου? Μας δουλεύουν? Αυτοί μεταφέρουν τα χρήματα στην τράπεζα . Τι ζητάνε να πιστοποιηθούμε εφόσον δεν πληρώνουν ? Ντροπή τους..στο μεταξύ μηδενίζουν το υπόλοιπο για να κάνουμε καταθέσεις κ εννοείται πως τα χρήματα δεν έχουν πιστωθεί στον λογαριασμό μας απλά τα μηδενίζουν για να κάνουμε καταθεσεις, τόσο απατεώνες είναι ..

Dear nerinadimitriou,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nerinadimitriou

Thank you for your complaint. Would you please specify the disputed transaction ID?

Thank you in advance!

Dear nerinadimitriou,

Have you received your withdrawal from the casino yet?

Dear nerinadimitriou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.