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my withdrawal failed using astropay and mifinity methods.

Dear stingraystore4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Are there any other withdrawal methods available?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I just made a withdrawal for the first time but failed. I only have astropay and mifinity e-wallets

Hello stingraystore4

Please kindly answer the following questions:

1) Have you contacted support re your issue?

2) Is your account verified?

3) Was your payment method verified?

4) Who does the account pia**396@gmail.com belongs to? (registered under the name T. Sadeli), also same device and IP used, as well as the no-deposit bonus.

Kind regards

1) I have contacted via email 2) I have sent an ID photo and captured the e wallet profile screen but until now it has not been verified 3) astropay and mifinity 4)I play using public wifi, maybe someone else is using my name. if that was my account he should have uploaded a KYC ID photo

here I'm just asking if my winnings can be withdrawn? if you can't make a withdrawal no problem. but if I can make a withdrawal what should I do?

hi where did this ice casino go? how is my problem? do you see but pretend to be blind?

stingraystore4, please note that if two or more accounts have been created with the same credentials from the same device and players played with bonuses, there is nothing we can do. We cannot penalize the casino as this is not their mistake and your account has been blocked in compliance with the General T&Cs.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear stingraystore4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.