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Dear krasnet,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Would you be so kind and forward me as well that letter from 25.5. where you were accused of violating the T&Cs? My email address is kristina.s@casino.guru, or, alternatively, you can post it here. I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Thank you very much Krasnet for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Krasnet, 

We have just finished with the investigation. I apologize, but after a thorough review of all the evidence provided by the casino I have to reject this complaint. We received evidence from the casino confirming that you are linked with other players and game provider Evolution Gaming reported to them a spotted opposite betting case related to your account.  I'm afraid there is nothing we can do in this case.

If you disagree with our decision I suggest you to turn to the Curacao gaming authority and submit a complaint with them: complaints@gaminglicences.com. Do not hesitate to contact us in the future, if you run into any issues with this or any other casino. Thank you for understanding.

Best regards,

Juli