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I closed the new account that I opened and now they are ignoring me and not refunding deposit

Dear Donna,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Could you please clarify why the casino should refund your deposit?

I will be waiting for your reply patiently.

Best regards,

Kristina

I decided that i didn't want to continue with the account and closed it, i requested a refund of the deposit i made.. After several emails i still got no reponse

Thank you for your reply, Donna. Do I understand correctly that you closed your account yourself and you no longer have access to it? Could you please confirm you only have your deposit in the account and it stayed untouched (you didn't place any bets with it)?

I closed it through the live chat on and the agent told me that i had to email them to get deposited funds returned..

I didnt play anything at all with them..

Ive received an email saying that they have issued my deposit and it will take 1-16 days, which i think is extremely long

Ive received the payment in my bank account today

Awesome news, Donna. As the refund has been successfully received, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.