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Dear Ivana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting the casino regarding this issue? If you would like to close your account, this should be the quickest option to do so. You can find all available contacts for the casino here:

https://bovegas.com/en/contact/

If there is anything else, we could do for you or if you need any assistance, please do not hesitate to contact us. Please keep us updated if you succeed to close your account. Thank you.

Best regards,

Kristina

Dear Ivana,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.