Boo Casino - Pelaajan valitus bonuksesta.

My free spins winning amount was 2.7 only, I completed the wagering but couldn't withdraw,and in chat I was told my wagering amount is 764$,and believe me I wagered 764$ with my 2.7$ bonus,then they told me I have to deposit before I can make a withdraw.. KEEP AWAY FROM BOOOO, it's really SCARY.

Dear Tawseef,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Was it a No Deposit Bonus? Could you please send me a link of the exact bonus that you redeemed? I would like to check out the bonus T&Cs.

Also, I would like to point out, that it isn’t unusual to ask the players to make a deposit before withdrawal, especially if the bonus you played with was a No Deposit Bonus. And, if your balance was consisting only from your free spin winnings, there is a chance that it wasn’t enough to cover the minimum withdrawal amount.

Please forward any communication between you and the casino to kristina.s@casino.guru, if there is any (or post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Tawseef,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.