Bizzo Casino - Pelaaja haluaa sulkea kasinotilinsä.

Good day,

the casino has been refusing to close the account for weeks.

The online support only suffers the application to a "place" further, several times. And keeps referring to a so-called personal VIP manager, which I don't need and who only responds with a message of some kind days later. For my own protection and due to the extremely poor customer support (in general) and not least because the terms and conditions state that you also have to pay for the account at some point if you don't play, I want to permanently delete/deactivate my account!

Guten Tag,

das Casino verweigert seit Wochen die Kontoschließung.

Der online Support leidet lediglich das Ansuchen an eine "Stelle" weiter , schon mehrmals. Und verweist immer wieder auf einen sogenannten, persönlichen VIP-Manager den ich nicht brauche und welchererst immer Tage später mit irgendeiner Nachricht antwortet. Aus Eigenschutz und aufgrund des extrem schlechten Kundensupports (im Allgemeinen) und nicht zuletzt, da man laut Geschäftsbedingungen auch irgendwann für das Konto zahlen muss, sofern man nicht spielt, möchte ich mein Konto dauerhaft löschen/deaktivieren!

Dear gizmooo666at,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"Responsible Gaming

Bizzo Casino was created to be a safe and secure place to unwind and have fun. However, sometimes the joy of playing in the casino can be taken over by frustration. We promote responsible gambling to help you avoid or overcome gambling addiction and the potential problems associated with it. We work side-by-side with industry professionals and have dedicated our time to prepare some pieces of advice:

You should ask yourself :

Do I feel from the very beginning that I am prone to certain gambling-related problems?

Do I doubt that I will be able to control the golden mean of acceptable spending of time and money?

If the answers are Yes then you should consider using the "exclude yourself" option to prevent you from gambling at Bizzo Casino. You can always activate this feature by contacting customer support via live chat. If you are concerned about your loved ones who are playing at our casino and feel that they are losing control, do not hesitate to contact our friendly customer service team and we will do our best to find a solution. Our support service works all year round with no days off and can be always reached via live chat.

Our casino is designed to bring fun and entertainment to our customers' lives. If you feel like you have crossed the line, it might be a good idea to seek the help of a professional to solve the possible problems that avid gamers may experience."

_________________________________________________________________________________________________________________________________

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Bizzo Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@bizzocasino.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

Thanks for the answer.

I know the terms and conditions, but there is no one responsible for self-exclusion at this casino. It doesn't matter who you turn to

After a few days, useless e-mails just keep coming back. The casino is definitely not interested in doing a self-exclusion or deletion/deactivation.

Danke für die Antwort.

Die Geschäftsbedingungen kenne ich, aber es ist bei diesem Casino niemand zuständig für den Selbstausschluß. Egal an wen man sich wendet

Es kommen dann nur laufend, nach Tagen, unnütze e-mails retour. Das Casino ist definitiv nicht daran interessiert, einen Selbstausschluß bzw. eine Löschung/Deaktivierung durchzuführen.

Could you please forward the emails that you have sent to petronela.k@casino.guru? Thank you very much in advance.

Account permanently closed.

Thanks for the help.

lg

Konto dauerhaft geschlossen.

Danke für die Hilfe.

lg

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gizmooo666at, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru