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exchange comp points for cash played thru wager requirements was denied cash out said one of my winning bets was to high to contribute to wager but when i went to see how much play thru i had it showed i was done no wager left to play thru so i went to cash out then bitcoin casino .us canceled my cash out and then they took all my winnings and told me my bet was to high i was left with 0 balance

Dear pdub8302,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

"24.

Until the playthrough requirements have been met, the maximum bet that can be placed 0.00012 BTC, 0.014 BCH, 0.0025 ETH, 0.042 LTC, 35 DOG, 5 USDT. This includes double up wagers after the game round has been completed."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

Please do not hesitate to forward your game history to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear pdub8302,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.