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They force me to withdraw the money from the card that I made the deposit and that I have bet that amount, I have done so and it appears to me that the operation is denied by the issuer of the card. To enter there is no problem.

Me obligan a retirar el dinero desde la targeta que hice el ingreso y que haya apostado esa cantidad, así lo he hecho y me aparece que la operación es denegada por el emisor de la tarjeta. Para ingresar no hay problema ninguno.

Dear Alex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the payment has been rejected by your bank?

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too. 

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you were offered any alternative method to place a minimum deposit and withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Alex,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.