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Good night I made a deposit at the Betmaster bookmaker and I regretted it but I tried to withdraw my credits and they just asked me to make a new deposit. Please help me.

Boa Noite fiz um depósito na casa de apostas Betmaster e me arrependi porém tentei retirar meus créditos e simplesmente só me pediram pra fazer um novo depósito. Por favor me ajudem.

Dear Jusci0570,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Good morning, the account has already been verified, they simply informed me that I must make a new deposit because as I deposited via pix according to them I must add a new payment method. But I don't have any more money and I also don't believe they will release my credits. I had been instructed to place 7 bets to then withdraw, I made the bets but it was not released. I just want my credits back. I don't recommend this house to anyone. Please help me"

Additional comments from the player:

"Bom dia a conta já foi verificada simplesmente me informaram que devo realizar um novo depósito pois como depositei via pix segundo eles devo adicionar uma nova forma de pagamento. Porém não tenho mais dinheiro e também não acredito que iram liberar meus créditos. Antes disso já haviam me orientado a fazer 7 apostas para depois sacar, fiz as apostas mas porém não foi liberado. Só quero meus créditos de volta. Não indico essa casa pra ninguém. Por favor me ajudem"

Dear Jusci0570,

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. 

Additional comments from the player:

"Good morning, I was advised to make a new deposit to be able to withdraw but I think it's better to lose 200.00 than 250. It's not worth playing 50.00 to win 85.00. Do not use this Betmaster bank because it does not pay is terrible."

Do I understand that you won't place a new deposit to verify another payment method that would be available for withdrawals? Looking forward to hearing from you.

Dear Jusci0570,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.