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I made a withdrawal request on September 21st, it has still not been processed, they claim it is 21 working days, I now count 32 and are put off on demand for weeks, I keep in contact via chat and email everything without success, the feeling that the pre-saved messages are simple copied

Ich habe am 21 September eine Auszahlungsanfrage gestellt diese wurde immer noch nicht bearbeitet man behauptet es handelt sich um 21 Werktage ich zähle mittlerweile 32 und werde auf Nachfrage vertröstet seid Wochen halte ich Kontakt per Chat und Email alles ohne Erfolg habe das Gefühl das vorgespeicherte Nachrichten einfach kopiert werden

Dear Dama1117,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I am put off to the terms and conditions if these have been adhered to, the money is transferred, but this was 1 month ago and the status does not always change to wait

Ich werde vertröstet auf die AGBs wenn diese eingehalten wurden wird das Geld überwiesen dieses ist allerdings 1 Monat her und der Stand ändert sich nicht immer noch auf warten

Thank you very much, Dama1117, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dama1117,

I have reviewed your case and understand the situation. I will try to contact the casino and see if I can help in some way.

I would like to invite 4 Crowns Casino to this conversation to participate in the resolution of this complaint.

Can you provide any further information regarding this delayed payment?

Weeks ago I was in contact almost every day and I am always put off 2q September to October is a long time for a payout

Ich habe vor wochen fast täglich Kontakt und werde immer vertröstet 2q September bis Oktober ist für eine Auszahlung lange

Dear Dama1117,

I understand your frustration. We will give the casino a chance to respond. Hopefully, they can provide some insight.

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Dama1117,

I have tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without the casino's cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this one.

I wish I could be of more help.

Best regards,

Adam