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I won total 9300 after won they block my account they give me reason that my kyc not complete i say that if kyc nit complete then then give my winnig amount or give re kyc but they not give my won amount

Dear jupinou845,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you deposited any real money into your casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

1 month ago i register my verification failed for name tittle wrong so they block my account and my winnig amount not give

Do I understand correctly that your registered name couldn't be verified with your personal ID documents?

Yes my tittle only 2word missing so they ban my account and not give any other chance and scam my money

I'm sorry but if your picture ID doesn't show the same name that you used to register your casino account with we won't be able to help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

If block then asked them to give my all balance to netller

In order to withdraw your winnings you need to verify your account and unfortunately, that is not possible as you registered your account using incorrect personal information. I'm afraid we are powerless in helping you with this case.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear jupinou845,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.