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The casino only tells me to change the deposit and withdrawal method but does not

none works. I get this error, always. I have put in the casino almost 2,600 euros and after verifying my account they do not allow me to withdraw money or deposit. They just tell me to change the method, and NONE works for me.

El casino solamente me dice que cambie el método de depósito y de retiradas pero no me

funciona ninguno. Me da este error, siempre. Yo he metido en el casino casi 2600 euros y después de verificar mi cuenta no me permiten retirar dinero ni depositar. Solamente me dicen que cambie el método, y no me funciona NINGUNO.

Dear Justo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Of course, it was as a result of getting the verification, at that time I can no longer withdraw or deposit. Neither with a card, nor bank transfer, nor cryptocurrencies, nor e-wallet ... nothing! They tell me that to withdraw with another payment method I have to deposit first, but I cannot deposit because it gives me an error !!!!

Claro, fue a raíz de conseguir la verificación, en ese momento ya no puedo ni retirar ni depositar. Ni con tarjeta, ni transferencia bancaria, ni criptomonedas, ni e-wallet.. nada! Me dicen que para retirar con otro método de pago primero tengo que depositar, pero no puedo depositar porque me da error!!!!

Thank you very much, Justo, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much, I am already desperate to withdraw my money. If you help me to get it out, I offer a € 500 reward for the "help". Thanks a lot

Muchas gracias, estoy desesperado ya por poder retirar mi dinero. Si me ayudáis a poder sacarlo, ofrezco 500€ de recompensa por la "ayuda". Muchas gracias

Hello Justo,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 20Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 20Bet Casino and its team, could you please specify the reason why the player's withdrawal cannot be processed and what next steps do you recommend to follow for the player's successful payout?

Thank you in advance for providing the information.

The latest news I have is that they have to re-verify the payment method and that I have to wait for them to tell me by email but Esque is something they tell me every day and I can never do anything. Does 20bet casino usually answer here? Or is it the first time that you speak with them? I'd really appreciate it if you help me, really.

La última noticia que tengo es que tienen que volver a verificar el método de pago y que tengo que esperar a que me lo digan por correo electrónico pero Esque es algo que me dicen todos los días y nunca puedo hacer nada. Suele responder por aquí 20bet casino? O es la primera vez que habláis con ellos? Te agradecería mucho si me ayudas, de verdad.

Gentlemen, it gives me that this does not look good. I cannot withdraw the money even with another bank account that I have. They are laughing in my face. I'm going to make sure that on social networks people find out what 20bet does and nobody enters because they are stealing my money. I have 6,700 euros inside that I cannot withdraw, that they will not let me withdraw.

Señores, me da a mi que esto no tiene buena pinta. No puedo retirar el dinero ni siquiera con otra cuenta bancaria que tengo. Se están riendo en mi cara. Me voy a encargar de que en las redes sociales la gente se entere de lo que hace 20bet y nadie entre porque me están robando mi dinero. Tengo dentro 6700 euros que no puedo retirar, que no me dejan retirar.

Dear Justo,

To date, we have no information that the casino responds to our official complaints.

However, they have only two unresolved complaints recorded in our system.

Regarding the impossibility to withdraw your funds with another bank account - sometimes the casinos are powerless in the matter of available payment methods and their processes have to be adjusted to their bank/payment providers. It can take a longer time to fully process a payment if there are any technical issues.

In case you have been already contacted by the casino's support, we recommend you to follow their instructions.

I have been contacted but the only thing he tells me is that I spoke with my bank, I have already spoken with my bank and it is not my bank's problem. It must be their problem, since I can operate by making bets but I cannot withdraw my money ..: and I have more and more money; my impotence grows more and more !!!!

He sido contactado pero lo único que me dice es que hablé con mi banco, ya he hablado con mi banco y no es problema de mi banco. Tiene que ser un problema de ellos, ya que puedo operar haciendo apuestas pero no puedo retirar mi dinero..: y cada vez tengo más dinero; mi impotencia crece cada vez más!!!!

Can you not contact them in any way possible to comment on the situation?

Vosotros no podéis poneros en contacto con ellos de alguna forma posible para comentarle la situación?

Dear Justo,

The casino has approximately 6 more days for providing a comment.

If they fail to respond, then we will extend the timer one more time and will contact them in other possible ways.

Thank you in advance for your patience.

Good afternoon. I inform you that I have already collected the money. All good. All the best.

Buenas tardes. Os informo que ya he cobrado el dinero. Todo bien. Un saludo.

Great! That is really good news! Thank you very much, Justo, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru